Saturday, June 11, 2016

New Coach Training -- My Challenge Tracker


  My Challenge Tracker is made up of two components: a free app and a Coach Portal. The My Challenge Tracker App provides Challenge Group participants accountability and support throughout their Challenge. Checking in daily encourages participants to keep drinking Shakeology, working out, and staying in touch with their Coach and fellow Challengers. Participants will be invited to download the free app by their Team Beachbody Coach. The My Challenge Tracker Coach Portal provides Coaches with an online mobile-friendly platform to track and motivate Challenge Group participants.
How does a Coach create a group? Once logged into the Coach Portal, click "Create New Group" on the homepage. Follow on-screen prompts to complete Challenge Group details. Click "Create Group." Review the profile page, click Next, and begin inviting participants. The Coach is automatically added to the group.
How many participants can a Coach invite to a group? A Coach can send a maximum of 250 invitations per group. Can the length of the group be adjusted? Yes, before the group starts, the start date and length can be adjusted by clicking on "Edit Group". After the group starts, you can only edit the end date to extend the length of the group.
Can a Shakeology-only or multi-program group be created? Yes. Choose either option in the "Challenge Program" dropdown menu when creating/editing a group. For multi-program, your participants will select their own fitness program when they set up their profile in the app.
How does a Coach invite participants? On the "Invitations" page, enter name & email addresses of invitees and click "Add to List". Or click "Add a list of email addresses" to invite participants in bulk. When ready to send invitations, click "Invite Participants" at the bottom of the screen. Additional participants can be added at any time. The Coach is automatically added to the group.
How does a Coach view or customize the invitation email? On the "Invitations" page, click "Preview/Customize the Invitation Email". The text within the white boxes is customizable. If text is edited, click "Save" and all future invites within this specific Challenge Group will receive this customized email version until another edit is made and saved.
How does a Coach invite themselves? When a Coach creates a Challenge Group, they are automatically added to access the Group on the App. The Coach will not receive the invitation email automatically but they can preview the email as shown in the answer above. A Coach can send the email to themselves by going to the "View Sent Invitations" page and clicking the "Resend" link next to their name if they haven't joined the group in the app yet.
How do participants receive invitations? Each invitee will receive an email from the Coach with instructions on how to download and access the app. If the invitee responds to the email, it will be directed to the inviting Coach.
Can a Coach invite the same person to multiple groups? Yes. Participants can join as many Challenge Groups as they wish, and be invited by multiple Coaches.
How does a Coach post to the group immediately? From Group Feed page, write a post within the "Post to the Group" box and click "Post Now" to post in real time. The latest Coach post will display on the home screen of the app, and all posts will display in the app group feed. The Coach can also post directly in the app as the Coach.
How does a Coach schedule a future post? From Group Feed page, choose "Scheduled/Draft Posts" to view/add future posts. Alternatively, create a post in the "Post to the Group" box on the Group Feed page, click on the dropdown next to "Post Now" and choose "Schedule". Choose the preferred scheduled time, which will be in the time zone chosen in the portal profile.

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